Refund policy

Because all My Donor Story books are custom-printed and personalized specifically for each customer, we do not accept returns or offer refunds unless the item arrives damaged, defective, or with a printing error.

Damaged or Incorrect Orders
If your order arrives damaged or contains a printing mistake, please contact us within 7 days of delivery at help@mydonorstory.com with:

your order number

a photo of the issue

We will gladly replace the item at no cost to you.

Order Changes & Cancellations
Orders may be canceled or changed within 12 hours of purchase. After that, production begins and changes may no longer be possible.

Shipping Issues
We are not responsible for:

incorrect shipping addresses provided at checkout

delays caused by carriers or customs

However, we will always do our best to help resolve delivery issues.

Contact
For any order concerns, email us at: help@mydonorstory.com